Privacy Policy

Effective Date: 2026-01-10

Overview
This Privacy Policy explains how we collect, use, share, and protect personal information when you access and use modearo.com.
By using this service, you agree to this Privacy Policy and our Terms of Service.

Information We Collect
We may collect the following types of information:

  1. Account & Order Information: Name, email, shipping address, order details, and after-sales communication records.

  2. Payment-Related Information: Payment status and transaction identifiers (we do not store full card numbers).

  3. Device & Usage Information: IP address, browser type, pages visited, access time, and device identifiers.

  4. Cookies & Similar Technologies: Used for login, shopping cart, preferences, and analytics.

How We Use Your Information
We use your information to:

  • Process orders, shipping, and after-sales service

  • Provide customer support and communication

  • Prevent fraud and improve security and compliance

  • Perform operational analytics and improve user experience

  • Send only order-related notices; marketing messages require subscription (you can unsubscribe at any time)

Cookie Notice
You can manage or disable cookies in your browser settings. If cookies are disabled, certain features (such as the cart/login) may not work properly.

Cookies and Third-Party Analytics
We use third-party analytics tools (such as Google Analytics and Meta Pixel) to analyze website traffic and user behavior. You can control whether to accept cookies through your browser settings and opt out of ad tracking. We do not sell or share your personal information with unrelated third parties. If you do not want us to use cookies to track your behavior, you can block cookies in your browser settings. You may also use advertising opt-out links to disable ad targeting by Google Analytics or Meta Pixel.

GDPR and COPPA Provisions
To comply with the General Data Protection Regulation (GDPR), we ensure users have the right to access, correct, and delete their personal data, and we only process your personal data when necessary.

Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Contract Performance: We need your data to fulfill our contract with you, such as order processing, shipping, and after-sales services.

  • Legitimate Interests: We process data for legitimate interests, including fraud prevention, improving security, and improving our services.

  • Consent: If you subscribe to marketing messages, you consent to us using your data for marketing purposes.

Your GDPR Rights

  • Right of Access: You may request a copy of your personal data and see how we process it.

  • Right to Rectification: You may request correction of any inaccurate personal data.

  • Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data unless we must retain it for legitimate legal reasons.

  • Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format or request transfer to another data controller.

  • Storage Limitation: We retain your data only for as long as necessary to achieve the purposes described in this policy, or longer if required by law.

  • Data Protection Officer (DPO): If you have any questions about data protection, you can contact us at info@modearo.com.

COPPA Compliance
We comply with the Children’s Online Privacy Protection Act (COPPA), which protects the privacy of children under 13.

  • Children’s Privacy Statement: This service is not intended for children under 13, and we do not knowingly collect children’s personal information. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

  • Parental Consent: If we ever need to collect personal information from children under 13, we will do so only after obtaining consent from a parent or legal guardian.

Information Sharing
We may share necessary information in the following situations:

  • With fulfillment and logistics providers (carriers) for delivery purposes

  • Share payment processing information required with payment processing service providers.

  • With technology service providers for website hosting, analytics, and customer support

  • When required by law, or when necessary to protect our rights, safety, and those of our users
    You have the right, under applicable law, to access, correct, and delete your personal data.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations.

Data Security
We use reasonable technical and administrative measures to protect your information. However, internet transmission and electronic storage cannot be guaranteed to be completely secure.

Children’s Privacy
This service is not intended for children under 13. We do not knowingly collect their personal information. If you believe we may have collected such information, please contact us and we will delete it.

Your Rights
You may request access to, correction of, or deletion of your personal information (except where retention is required for legal or business purposes). You may also unsubscribe from marketing communications at any time.

Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page and, where required, we may notify you via on-site notice or email.

Contact Us
If you need help, please visit our Contact Us page to reach us.
Phone: +1 (235) 202-2434
Email: info@modearo.com

Customer Support Hours: 24/7, year-round
We typically respond within 24–48 hours and are committed to resolving your inquiry promptly. Even outside standard hours, our support team will arrange follow-ups as soon as possible to ensure you receive full support.
For urgent matters or faster responses, you can contact us anytime and we will prioritize your request.