Frequently Asked Questions (FAQ)
About Us
Q: What does your company do?
A: We are a curated online retail platform focused on women’s clothing and accessories. Driven by a passion for refined living and personal expression, we are committed to delivering a distinctive fashion experience for every woman who values a high-quality lifestyle.
Orders, Payment & Shipping
Q: How do I place an order?
A: Simply browse our website, select the items you want, add them to your cart, proceed to checkout, fill in the required information, and choose a payment method to complete your order.
Q: When will my order ship?
A: Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). We will send tracking information after shipment. For details on shipping coverage, fees, estimated delivery times, and exception handling, please refer to our Shipping Policy.
Q: What payment methods do you accept?
A: We accept multiple payment methods, including credit cards (Visa, Mastercard, American Express), Apple Pay, and more, so you can choose the option that’s most convenient for you.
Q: Is payment secure?
A: We take payment security very seriously and have implemented strict measures to ensure the safety of your payment information. We collaborate with industry-leading payment service providers and use the latest encryption technology and security protocols to protect your payment process.
Q: What should I do if my payment fails?
A: If your payment fails at checkout, please try the following:
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Verify billing details: Make sure your billing address, card number, expiration date, and CVV are correct. Incorrect billing information may cause payment failure.
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Check balance and limits: Ensure your payment method (credit/debit card or e-wallet) has sufficient funds and hasn’t reached its spending limit.
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Try another payment method: Switch to a different card or use an e-wallet.
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Contact your bank/provider: If details are correct and funds are sufficient, your bank or payment provider may be blocking the transaction.
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Try again later: Temporary network issues or processing delays may cause failures.
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Contact us: If the issue persists, please reach out to our customer support team and we’ll assist you as soon as possible.
Payment Security Statement: We take your payment security very seriously. All payments are securely encrypted and processed through industry-leading payment service providers, using the latest encryption technology to protect your personal and payment data. This ensures that your information will not be leaked or stolen. Only the transaction status and transaction number are retained for each transaction. We ensure that your payment process is secure and reliable, and we do not store your payment card information.Shipping Coverage
Q: Do you offer international shipping?
A: Yes. We currently ship to the United States, Canada, Australia, and Europe (selected countries/regions). If your country/region is not available at checkout, we are not able to ship there at this time. For more details, please refer to our Shipping Policy.
Delivery Time
Q: How long does delivery take?
A: Delivery time depends on the shipping method selected at checkout and your destination. Below are estimated delivery times (business days, excluding weekends and holidays). Actual delivery time is subject to checkout display and carrier performance:
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United States: approx. 3–7 business days
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Canada: approx. 5–10 business days
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Australia & Europe (selected countries/regions): approx. 7–15 business days
For details on shipping coverage, fees, available shipping methods, customs/taxes, and delays/exception handling, please refer to our Shipping Policy.
Returns & Exchanges Window
Q: What is the time limit for returns and exchanges?
A: Please request a return or exchange within 30 days of delivery. After 30 days, we may not be able to process your request.
Q: What is your return/exchange policy?
A: Within 30 days of delivery, you may request a return or exchange. To ensure the item can be resold, returned items must be unused, unwashed, free of odors, stains, or damage, and include original tags (if applicable) and original packaging (if applicable). If you use our prepaid return label, a $10 label fee will be deducted from your refund. If you choose to ship the return yourself, you are responsible for return shipping costs (unless we shipped the wrong/missing item or there is a product defect). For details on non-returnable cases, refund processing times, and refunds to the original payment method, please refer to our Return & Exchange Policy.
Refund Timing
Q: When will I receive my refund?
A: After your return passes inspection, we will initiate your refund within 1–3 business days. Banks/payment providers typically take 5–10 business days to post the funds. Please refer to our Return & Exchange Policy for details.
Customer Support
Q: How can I contact customer service?
A: +1 (235) 202-2434; info@modearo.com
Customer Support Hours: 24/7, year-round. Details are available on our Contact Us page.
We are here for you 365 days a year and typically respond within 24–48 hours.
Order Changes/Cancellation
Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. We will do our best to assist before your order enters processing/shipping, but we cannot guarantee changes or cancellation. If your order has shipped, please request a return in accordance with our Return & Exchange Policy after delivery.
Customs Duties & Import Taxes
Q: Do I need to pay customs duties or import taxes?
A: Yes. Your order may be subject to local customs policies. Duties and import taxes are typically the recipient’s responsibility based on the destination country’s regulations. If taxes are not explicitly shown as included at checkout, you will be responsible for these charges.
Discounts & Promotions
Q: Do you offer discounts or promotions?
A: We run promotions and discounts from time to time. We recommend subscribing to our emails or checking announcements for the latest updates. You can unsubscribe at any time.