Cancellation Policy

Q: Can I cancel my order before it ships?
A: Yes. You can cancel your order by contacting our customer support team before the order ships. Once the order has shipped, we cannot cancel it, but you may request a return in accordance with our Return & Exchange Policy.

Q: How do I cancel my order?
A: Please contact us as soon as possible by email at info@modearo.com or by phone at +1 (235) 202-2434, and provide your order number. We will do our best to help you cancel your order.

Q: Can I cancel my order after it has shipped?
A: No. Once the order has shipped, it cannot be canceled. Please refer to our Return & Exchange Policy for return or exchange instructions.

Q: Is there a cancellation fee?
A: No. We do not charge any cancellation fee if you cancel your order before it ships.

Q: What about returns and exchanges?
A: After your order has shipped, if you would like to return or exchange an item, please refer to our Return & Exchange Policy. All returns and exchanges will be processed after we receive the returned item and it passes inspection.